Refund policy
We want every gift to land well. If something isn't right, you have 30 days from delivery to start a return.
What can be returned
- Items that are unused, in their original packaging, returned within 30 days of delivery.
- Advent calendars are final sale once opened. An unopened calendar with its seal intact can be returned within 30 days.
- Shipping charges and shipping protection are not refundable.
How to start a return
Email support@castandcabin.com with your order number and the items you want to return. We will reply with the return address and instructions. Please don't send items back before you hear from us, because returns sent without instructions can't be accepted.
The customer pays return shipping, unless the return is because of our mistake (see below).
Damaged, defective or wrong items
If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund you, at no cost to you. In most cases you won't need to send anything back.
Refunds
Once your return arrives and is checked, we refund the original payment method within 5 to 10 business days. Any part of an order paid with store credit is refunded as store credit.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
VIP Club membership
Membership payments are non-refundable. You can cancel anytime to stop future payments. See our Subscription policy for details.
Contact
Cast & Cabin
Winter Springs, FL 32708, United States
support@castandcabin.com